I made a mistake, can I return it?
Due to our products being made-to-order/customised, returns for refunds or exchanges are kept to a minimum. Make sure to double check if the device select is indeed the correct one. If not, please contact us within 24h after purchase and we'll make sure to update it for you.
We do our best to highlight this in our items descriptions and kindly encourage our customers to review the details to avoid any potential disappointments. In rare cases that we agree with a return for exchange, keep in mind that this needs to be returned within 14 days after purchase and to our main studio in the United Kingdom. Customers are responsible for postage costs.
We do our best to highlight this in our items descriptions and kindly encourage our customers to review the details to avoid any potential disappointments. In rare cases that we agree with a return for exchange, keep in mind that this needs to be returned within 14 days after purchase and to our main studio in the United Kingdom. Customers are responsible for postage costs.
Consumer Contracts Regulations (Returns)
We are aware of UK/EU regulations. However, as noted clearly in our product descriptions and policies, our phone cases are considered custom-made to order. While this isn't considered bespoke, design options are selected via a dropdown, each case is manufactured specifically for the customer's chosen device model, design, and finish upon order. This production process is not pre-made or held in stock, which means the product is created to specification once an order is placed. For this same reason, we do everything to keep returns to a minimum and appreciate if customers kept this in mind before purchasing. If the item isn't defective, returns and refunds can be denied.