Acaso - FAQ

What's the difference between the SNAP and TOUGH Case?

If you're a looking for a protective and sturdy case we do recommend you to go for the TOUGH CASE. This case comes with two parts, one is the black rubber covering all your phone and the other, a shell to cover with our design.

The SNAP CASE, is made only of the hard plastic shell that snaps into your phone, not covering the top and bottom. Still good for some protection but serving more on aesthetic proposes.

How long will it take for my order to arrive?

Depending where you live, your order will arrive any time within 1-7 days of ordering. We ship from UK using Royal Mail or Hermes and from the US using DHL services.

Can I return my case?

Unfortunately, due to stock issues we cannot accept returns at the moment. But please contact us if you have any problems. Make sure to double check is the device select is indeed the correct one. Not sure how? Go to Settings → About Phone → Model Number. We’re always trying to be as much sustainable as we can so we’d highly appreciate your help 🤲🏻

Can I cancel my order?

Yes. Customers have 24 hours to request any changes or cancellation. Once your item enters production it cannot be cancelled.

Is it compatible with wireless charging?

Unfortunately our regular Snap and Tough cases aren't MagSafe compatible but the good news is that we now have MagSafe compatible cases for iPhone 14 & 15 series! Check our shop for more.

Shipping Information

While we strive to get our customers their products as quickly as possible, shipping delay is out of the seller's control. We ask our customers to please be patient with delivery times. Give it a couple more days and let us know if your parcels don't turn up. Refunds and replacements are always available upon request.

📦 Standard UK Royal Mail delivery within 1-3 working days (no tracking).
📦 Standard US DHL, USPS or STAMPS delivery within 2-5 working days (with tracking).
📦 Europe delivery via Spring Global, La Poste or Post NL - This might take 1-2 weeks to be delivered (with tracking).
📦 Canada delivery via Asendia US and Japan delivery via Korean Post might take up to 11 business days to be delivered (tracking available).

Note: The EDT excludes the processing times (time that takes us to print your cases) which can take 2-5 business days.