Acaso - FAQ

What's the difference between the SNAP and TOUGH Case?

If you're a looking for a protective and sturdy case we do recommend you to go for the TOUGH CASE. This case comes with two parts, one is the black rubber covering all your phone and the other, a shell to cover with our design.

The SNAP CASE, is made only of the hard plastic shell that snaps into your phone, not covering the top and bottom. Still good for some protection but serving more on aesthetic proposes.

How long will it take for my order to arrive?

Depending where you live, your order will arrive any time within 1-7 days of ordering. We ship from UK using Royal Mail or Hermes and from the US using DHL services.

Can I return my case?

Yes. All cases are returnable for a refund (re-stock fee applied) excluding personalised ones. Buyers are also responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact us if you're unsatisfied or had any problems with your purchase before leaving any feedback.

Can I cancel my order?

Yes. Customers have 24 hours to request any changes or cancellation. Once your item enters production it cannot be cancelled.

Is it compatible with wireless charging?

Yes. All our phone cases are proved to be compatible with wireless charger, including the credit card and mirror cases.